Pat Makozak, Spa Director at Four Seasons Resort Maui at Wailea says unscripted moments make the best guest experiences. The Four Seasons Resort Wailea Maui …
Read more
Category: Spotlight
Shane Upson on being a “passion transfer specialist”
Shane Upson talked with Spa Executive about why he calls himself a “passion transfer specialist,” why some spas struggle with retail, and what he’s excited …
Read more
Jennifer Lynn of Resorts World Las Vegas on sustainability and new technology
Jennifer Lynn, Spa Director at Resorts World Las Vegas, encourages all hospitality leaders to launch at least one sustainability initiative. “The impact is like a …
Read more
St. Regis Deer Valley’s Benjamin Donat on future plans & Five Star goals
Benjamin Donat, Spa Director at Park City, Utah’s St. Regis Deer Valley talks with Spa Executive about future plans and reaching for that Fifth Forbes …
Read more
Accor’s Emlyn Brown on consumer expectations & quantifying wellness ROI
Emlyn Brown, Vice President, Wellbeing for Accor Luxury & Premium Brands shares insight with Spa Executive about changing consumer expectations and quantifying the ROI of …
Read more
Marriott’s Kenneth Ryan on leadership, retail & technology
Kenneth Ryan, Vice President of Global Wellness, Spa and Fitness Operations for Marriott International, talked with Spa Executive about a range of topics, including what …
Read more
RCD Hotels’ Karla Herrasti on wellness philosophy & guest experience
Karla Herrasti of RCD Hotels talked to Spa Executive about a variety of topics, including her career trajectory and the trends and developments she’s excited …
Read more
Nigel Franklyn, The Spa Whisperer, on the past, present & future of the wellness industry
Nigel Franklyn, The Spa Whisperer, has worked with some of the most iconic brands around the world as he helped shape the global luxury wellness …
Read more
Four Seasons’ Verena Lasvigne-Fox on how her team earned 5 Forbes Stars in their first year
We spoke with Verena Lasvigne-Fox about how the Four Seasons Hotel Philadelphia at Comcast Center recently earned 5 Stars from Forbes Travel Guide. The Four …
Read more
Gordon Tareta on how spas can boost retail in these tough times
Spa Executive chats with Gordon Tareta of Marcus Hotels & Resorts about being a good leader and how spas can leverage retail sales to recoup …
Read more