Do you want to increase spa profits? Industry experts list the ways you’re leaving money on the table. Is your spa leaving money on the …
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Category: Business
What feet can tell you about health: 8 things spa therapists can watch for
Spa employees, including massage therapists, nail technicians and reflexologists come into regular contact with customers’ feet. It’s helpful to know what feet can tell you …
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Six ways to delight your customers this holiday season
The holidays are a great time to build your guest relationships. Here’s how to delight your customers, and bring in new ones this season. The …
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Spa Executive, November 2019: People are amazing
Spa and wellness is going through a great evolution right now, and it feels like the speed at which this is happening keeps increasing. Technologies …
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10 questions to ask in a customer satisfaction survey
The customer satisfaction survey is a key element of spa business success. Some people balk at the idea of soliciting feedback – I once heard …
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Spa Executive, October 2019: What is a spa?
What is a spa? We found ourselves asking this in this month’s issue of Spa Executive (October) when talking with Trent Munday of Mandara Spa about …
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How to improve your online reputation
Your business depends on your online presence. Learn how to improve your online reputation and increase business at your spa. As a spa, salon, or …
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How to get your spa in the media
By Christina Daves As a spa owner or manager, getting customers in the door is one of the most important aspects of your business. Advertising …
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Don’t confuse your spa’s customer service with your customer experience
Your spa’s customer service and customer experience are two different things. Do you know how to tell them apart? By David Avrin, CSP Choices. The …
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How to update your spa for a new era of male spa goers
Until recently, going to the spa was largely considered a women’s pastime. But in the last decade or so there has been a big uptick …
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