Another issue to consider is guests are getting smarter. They turn off cards before cancel or no show so we can’t charge the fee which they clearly know about. How do we address this fraudulent practice?

Last because the card only pings for a dollar, many cards decline when we try to process amount owed. This affects business as well as prevents staff payment. Seems we need some pre-auth system like hotels.

Alot of guests think they prepay when booking online so I’m open to option to collect deposit. However although we have cvv and avs security feature activated, we’ve still been hit with chargebacks for online gift card transactions after guest quickly redeems card so my concern is whether a deposit makes it that much easier for fraudulent online activity.

There is quite a lot of scenarios to consider as an operator even when the perfect policy is in place and consistently followed. Hopefully these scenarios are helpful in development of future enhancements and when building your credit card processing system, which I’m curious if would allow allow greater ability to process these “turned off cards” or automatically process cards once funds are available.