Comments on: How to handle bad reviews of your hotel or spa https://spaexecutive.com/2023/04/21/how-to-handle-bad-reviews-of-your-hotel-or-spa/ The magazine for leaders in the business of wellness Mon, 28 Aug 2023 18:58:53 +0000 hourly 1 By: Yanthie https://spaexecutive.com/2023/04/21/how-to-handle-bad-reviews-of-your-hotel-or-spa/#comment-10977 Sun, 09 Jul 2023 08:37:02 +0000 https://spaexecutive.com/?p=6240#comment-10977 how to make more spa promotion to make guest more interesting and working well, which is mostly the promotion almost all same, give discount, get complimentary, combo with room & restaurant, combo with nails or body scrub. Special for the spa location near the airport, not city or resort spa.

Thank you,

]]> By: Gerard Lopez https://spaexecutive.com/2023/04/21/how-to-handle-bad-reviews-of-your-hotel-or-spa/#comment-10115 Fri, 05 May 2023 18:57:23 +0000 https://spaexecutive.com/?p=6240#comment-10115 In my business , hotel with spa we have about 92 % excellent comments . Over the last 10 to 12 years I have found out that you can t please everybody , some people are just genuine assholes.
When you receive a complaint you have 2 options, either the customer is right ….or he isn’t.
In the first case you can apologize , offer recompensation or thank him for giving inside information for us to improve. Very easy , the problem is the second. Some people start complaining even before entering the hotel. You know at this very moment that things will only get worse. I call them social outkasts , people with whom reasoning is quiet impossible. I have accepted these people , it wasn t easy.
Fortunately it’s just less than 2 % of our clients .

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