The partnership between Crave Interactive and Book4Time represents a significant advancement in the hospitality industry.

We all know that the travel world is changing and that consumers have grown accustomed to smooth, personalized, and elevated guest experiences – and it’s our job to provide those experiences. 

Surveys consistently find that many travelers and hotel guests prefer online and mobile booking and enjoy hotels that offer apps and in-room booking options for ancillary revenue services. 

Enter: Crave Interactive

Crave Interactive is a leader in providing innovative digital service solutions to the hospitality industry. Known for state-of-the-art in-room tablets and AppLess mobile solutions offering an intuitive interface for accessing hotel services, Crave transforms the guest experience and streamlines hotel operations, increasing engagement and ancillary revenue. Trusted by leading hotel brands worldwide, Crave’s solutions are tailored to meet the unique needs of the hospitality sector and your guests.

Crave + Book4Time: transforming guest experience

In a partnership that is transforming guest experience, Crave Interactive and Book4Time have joined forces to offer an innovative spa booking solution. This collaboration leverages Crave’s in-room tablets and mobile technologies combined with Book4Time’s robust spa management software to provide seamless, real-time booking capabilities for hotel guests. Guests can easily book spa services directly from their rooms, and the system displays live availability, supports multiple guest bookings, and offers charge-to-room options, making the booking process effortless and convenient​.

Increased revenue and efficiency

One of the standout benefits of this integration is the potential for increased ancillary revenue. Crave’s advanced messaging platform encourages last-minute bookings and upselling of spa packages through dynamic and personalized offers. By integrating these features into their existing systems, hotels can optimize resource utilization and reduce manual work, improving operational efficiency​ so staff can focus on the tasks that won’t take care of themselves.

Some highlights:

• Up to 80% of guests use Crave tablets
• Crave tablet users are 3.5 times more likely to request a spa treatment
• Crave tablets effectively promote all your services with multilingual, and multimedia options
• Crave increases sales of food and beverages, spa treatments, and other experiences.

Designed with the user in mind, the integration between Crave and Book4Time combines a visually appealing, user-friendly interface with the robust functionality of Book4Time’s platform. Guests can easily navigate spa services, select time slots, and make bookings with minimal effort. Hotels also maintain the fundamental features of Book4Time, including live data synchronization and instant booking capabilities​. Crave will also soon launch a new feature that will proactively check for open times and present a quick summary on the Spa page when the guest enters. This information will then be integrated into messaging and communications.

Beyond spa services, Crave’s platform integrates with various other hotel systems like POS, PMS, and guest request platforms, further enhancing the overall guest experience and operational efficiency. This comprehensive approach ensures that all hotel services are interconnected, providing a streamlined and cohesive experience for both guests and staff​.

The partnership between Crave Interactive and Book4Time represents a significant advancement in the hospitality industry. By combining their strengths, Crave and Book4Time are setting a new standard for guest engagement and service delivery in hotels worldwide.

Spa Executive is published by Book4Time, the leader in guest management, revenue and mobile solutions for the most exclusive spas, hotels, and resorts around the globe. Learn more at book4time.com.

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With INTELITY and Book4Time, guests are treated to a first-class experience, showcasing how technology can help hotels and resorts not only meet but exceed the modern traveler’s expectations for convenience and luxury.

INTELITY is recognized worldwide as a leading provider of advanced hospitality technology platforms tailored for the hotel, casino, cruise, and luxury residential markets. INTELITY offers comprehensive end-to-end solutions designed to enhance guest experience management and staff operations in a single integrated platform, working with hoteliers to bring operations teams and customers together, streamlining service and improving overall satisfaction.

Enhanced Guest Experience with INTELITY + Book4Time Integration

Book4Time’s integration with INTELITY works as an in-room concierge to allow guests to easily book spa services and activities from their room using INTELITY’s Smart-Room tablets. Guests can easily browse the menu of amenities and effortlessly book spa services and activities directly from their rooms. Without the need to pick up the phone or visit the front desk, guests can schedule services, reserve cabanas, sign up for workshops and classes, book tennis or pickleball courts, and more.

Key Benefits & Functionality

In today’s digital era, guests expect seamless and efficient online service booking and not providing that will result in a loss of revenue. The combination of INTELITY and Book4Time caters to this demand, offering a premier experience without the traditional hassles associated with service bookings:

Self-Service Convenience: When a guest returns to their room after a long day, they don’t want to pick up the phone to call the spa and make an appointment. With Book4Time and INTELITY, guests can browse and book appointments at their leisure, directly from their rooms, enhancing satisfaction and comfort.

Front Desk Optimization: By minimizing phone calls and in-person inquiries, front desk staff can concentrate on providing best-in-class service, suggesting add-ons, and promoting additional products at check in and checkout.

Increased Revenue Opportunities: Streamlining the booking process reduces lost revenue opportunities due to missed calls, and allows for better allocation of staff resources.

With INTELITY and Book4Time, guests are treated to a first-class experience, showcasing how technology can help hotels and resorts not only meet but exceed the modern traveler’s expectations for convenience and luxury. This partnership exemplifies the future of hospitality, where seamless integration and intuitive services become the standard, ensuring every stay is memorable, comfortable, and effortlessly enjoyable.

To learn more visit: https://intelity.com/

Spa Executive is published by Book4Time, the leader in guest management, revenue and mobile solutions for the most exclusive spas, hotels, and resorts around the globe. Learn more at book4time.com.

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The partnership between Infor Hospitality Management Solution and Book4Time is a step forward in improving guest experience and operational efficiency.

Are you ready to revolutionize the guest experience at your hotel and outpace the competition? 

Infor Hospitality Management Solution (HMS) is an advanced, cloud-based hotel property management system (PMS) that revolutionizes guest experiences and is a game changer for operational efficiency.

Infor empowers hotels of all sizes and scales to tailor guest experiences while ensuring productivity, adaptability, and data protection to meet the growing needs of increasingly tech-savvy travelers and consumers. A technology to welcome all guests, Infor unifies and refines operations, maximizes profitability, and delivers superior guest experiences that exceed expectations. Infor’s integrated cloud hospitality software helps organizations build their business on a scalable, end-to-end, technology platform.

A level of guest satisfaction that ensures repeat visits & memorable stays

With Book4Time’s deep integration with lnfor HMS, hotel staff gain access to actionable information about guests and prospects, create rich experiences, and foster a level of guest satisfaction that ensures repeat visits and memorable stays. They can also:

• access reservation information from within Book4Time
• post charges to rooms and groups
• post full revenue for centralized financial reporting
• search profile information for consistency in guest recognition
• manage reservation confirmation that include the complete guest itinerary

This integration also offers the option to cross post charges between hotels if you have two or more in the same area. This means a guest staying at one hotel can visit a spa at another hotel in your company portfolio and charge the experience back to the room at the hotel where they are staying. This makes the guest’s experience more holistic and connected.

“Infor Hospitality and Book4Time have a long standing working partnership with several high-profile customer accounts that use both our applications,” says David Purcell, Infor’s Vice President of Product Management. “Many of our customers have leisure management requirements and we work with strategic business partners such as Book4Time to fill those requirements. The hospitality industry relies on partner integrations to provide complete solutions to joint customers.”  

Together, Infor and Book4Time launched the transformative Single Guest Itinerary (SGI) feature in late 2023. “We developed this to help our joint customers,” Purcell explains. “We have always had posting integrations, but the SGI takes the data sharing one step further and includes guest profile and reservation data and guest spend and booking patterns.”

The SGI feature automatically sends details of a guest’s spa service bookings to the Infor HMS system, so front desk staff can advise and direct the guest and provide an itinerary inclusive of all their on-property activities upon check in or at any time during their stay. Guests love having a single itinerary for all of their activities during a hotel or resort stay, and having this information mapped out makes it easier to keep track of all of their reservations and experiences. At the end of the stay, this feature optimizes a guest’s folio for a seamless checkout.

Superior insight allows for better & more strategic decision making

Many companies share guest profile data, but this unique analysis of spending and booking patterns can provide a hotel operator with superior insight into their business, allowing for better and more strategic decision making. 

The partnership between Infor Hospitality Management Solution and Book4Time represents a significant step forward in improving guest experience and operational efficiency. By integrating Infor’s PMS with Book4Time’s capabilities, hotels can now offer guests a more personalized and seamless experience, from booking to checkout. The introduction of the Single Guest Itinerary feature is a clear example of how technology can streamline operations and enhance guest satisfaction. For hoteliers looking to stay ahead in a competitive landscape, adopting this integrated approach can make a real difference in attracting and retaining guests.

For more visit infor.com

Spa Executive is published by Book4Time, the leader in guest management, revenue and mobile solutions for the most exclusive spas, hotels, and resorts around the globe. Learn more at book4time.com.

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Book4Time + Nonius Hospitality Technology, a collaboration that marks a significant advancement in creating a more integrated, seamless, and satisfying digital journey for guests worldwide.

Nonius, a leader in guest technology solutions, offers a comprehensive suite for a contactless digital guest journey. With 18 years of expertise, 16 global offices, and a 98% customer retention rate, Nonius caters to over 150 million guests annually across various hospitality sectors. Solutions are tailored for quick global deployment, serving over half a million rooms worldwide, in the most renowned hotel chains, iconic independent hotels, outdoor lodging, apartments, co-living spaces, healthcare, maritime, sport, and leisure facilities.

The company’s cloud-based, turnkey solutions are widely used by major industry players like Accor, Four Seasons, Belmond, and OMNI, and focus on enhancing guest experience and operational efficiency. These include a guest-friendly mobile app, reliable internet access, cost-effective digital signage, a robust on-premise voice solution, and a unified cloud API.

Nonius + Book4Time

Nonius Mobile’s Activities Booking feature streamlines the booking process for guests and staff, boosting revenue, and enhancing the overall experience. Nonius has integrated this feature with Book4Time, a global leader in ancillary revenue and spa management software for the hospitality industry. 

With just a few taps, guests can access spa and activity offerings, diving into a world of choices, and view all availability in real time through the Hotel App. Guests can proceed with booking and online payment, and receive a confirmation email while the booking is automatically registered in the Book4Time dashboard, ensuring the spot is reserved and staff is notified. This feature simplifies and optimizes the booking process, saves time, reduces errors, and enhances the overall guest experience.

This is a great improvement on the traditionally disjointed experience in which services and activities are booked separately, and is a game changer for everyone. Making the booking process easier and more intuitive also encourages guests to avail themselves of more on-site activities, wellness packages, or exclusive events, increasing hotel revenue.

The partnership between Nonius and Book4Time epitomizes innovation and efficiency in the hospitality industry, significantly enhancing the guest experience with streamlined, intuitive booking processes while simultaneously boosting hotel revenue and operational effectiveness. This collaboration marks a significant advancement in creating a more integrated, seamless, and satisfying digital journey for guests worldwide.

Visit noniussolutions.com

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