Comments on: Spa Connectors’ Kathryn Moore on the dire need for a new approach to training in the spa industry

By: Nan

Nan — Thu, 22 Feb 2024 05:05:34 +0000

I agree with this post. And there is a tremendous pressure on front desk in 5 star spa’s to cram everything in last minute. Never say No to guest’s… ?!? There is proper times to say no.. like when someome wants to sauna last minute in the room the therapist has a massagw in last minute. And they didnt pay the fee before hand. Now the room is a mess. It leaves the therapist looking unprofessional. But really it’s just what she said. They applaud the therapist that will do 5-6 massages daily instead of the one that cares about quality and cleanliness. There is alot that should be SOP. Alot of times though when they open a new spa. Instead of hiring a spa director. They also will want the Lead and front desk to come up with SOP’s almost inatantly at launch. It’s unrealistic. Thats my 2 cents in 20 years. And they lower commission wayyyyy too Low to the therapist. They are basically pushing thier whole body weight on thier wrist all day daily. Thats over 100 pounds of vertical pressure on backs hours at a time. Most people dont like carrying groceries. So try carrying groceries upside down before you become a therapist. It’ll help prep. I think there is alot of good people in Spa. But ya have ta get rid of passive agressive people. The only thing they do best is leave a spa with a skeleton crew.
It’s also best to listen to the ones over the years that help build the spa to the level that it is. So dont be mistaken by someone doing 5-6 massages and griping about taking a lunch break. They wanna look lile superman to fool everyone so you will replace a good with them. If they dont need breaks? Or time in between, i Doubt’they clean.. that’s what iv’e noticed. It’s hard not to notice. I could go on. But i hope this helps. More Drama’No Nama’ so stay relaxed. Best regards.

By: Ann fitzgerald

Ann fitzgerald — Thu, 15 Feb 2018 08:44:56 +0000

Hi Kathryn,
This a really good ethos. Therapists being able to move and support their families is so much better than the alternatives these people face.
Nearer to home, I did my training in a no of holistic therapies but have been too busy with my sales career to practice. Due to redundancy I now have the opportunity to do what I love but need practice preferably with someone to oversee. I cannot find anyone/where to do this. Will this be something you may look at?
Kind regards a…

By: Mohammad Tayym

Mohammad Tayym — Sun, 11 Feb 2018 19:34:50 +0000

Very well said.

By: Stephanie Browne

Stephanie Browne — Sun, 28 Jan 2018 08:24:13 +0000

I agree 110% at what you are trying to achieve
I have worked in two different spa areas
In my experience as a therapist you are treated as a money making machine ,expected to do crazy amounts of massage and duties that’s the thing the Hotel GM usually doesn’t understand the ethos of a spa so it is treated like other areas of the hotel .
And usually the spa Manager is not a qualified manager ???? In my experience , they just want the money in to keep the GM happy therefore the therapist is expected to work physically too hard which leads to future injury RSI I could go on and on

By: Jean-Daniel Bartl

Jean-Daniel Bartl — Sat, 27 Jan 2018 15:27:54 +0000

The empowerment and happiness of the therapists and beauticians has also been my passion for 12 years. Thank you for this excellent article and your key role for the therapists worldwide.

By: Beata Basson

Beata Basson — Fri, 26 Jan 2018 13:01:35 +0000

Dear Kathryn.
I really appreciate and value your input in improving how spas operate.
I myself am a spa trainer and its this very beginning phase that is or great importance for the spa owner as well as the candidate.

I look forward to seeing more of Spa Connectors.
Kindest regards
Beata