https://spaexecutive.com/2018/05/16/personalization-the-key-to-customer-experience/ The magazine for leaders in the business of wellness Fri, 02 Oct 2020 16:47:16 +0000 hourly 1 https://spaexecutive.com/2018/05/16/personalization-the-key-to-customer-experience/#comment-13 Wed, 26 Apr 2017 23:12:39 +0000 http://35.169.8.43/?p=357#comment-13 The rise in personalization of treatments should also generate a dramatic uptick in retail sales. If it does not, it could be that your therapist training is not personalized enough. Most therapists are introverts and could likely use assistance in building engagement skills. High retail sales and retention are always generated through strong customer interaction.

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