https://spaexecutive.com/2022/08/08/michael-tompkins-on-how-spas-can-better-attract-and-retain-employees/ The magazine for leaders in the business of wellness Sun, 05 Feb 2023 12:16:45 +0000 hourly 1 https://spaexecutive.com/2022/08/08/michael-tompkins-on-how-spas-can-better-attract-and-retain-employees/#comment-9257 Sun, 05 Feb 2023 12:16:45 +0000 https://spaexecutive.com/?p=5767#comment-9257 Great article. Mike has always had his finger on the pulse of the industry.
I would like to add that in my experience most spas do not provide the type of employee education that allows their practitioners to maximize their income through retail sales. When a fair commission is paid for retail sales, it can change an employee’s pay from a poverty wage to a livable one.
Ironically while so many spas also struggle with customer retention, a practioner who can guide guests on homecare selection is more likely to build a stronger relationship with their clients thus insuring a more robust return rate.

]]> https://spaexecutive.com/2022/08/08/michael-tompkins-on-how-spas-can-better-attract-and-retain-employees/#comment-9139 Fri, 27 Jan 2023 18:15:09 +0000 https://spaexecutive.com/?p=5767#comment-9139 This is a great read There are still industry specific recruiters like myself that help allay concerns and find suitable placements I concur w what Michael Thompkins has said, there are other factors as well. Utilization, ie, percentage of time being booked is the paradigm I try to instill with all my employer partners

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